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Case studies.

All case studies are anonymized per NDA. Industry, scale, results and technical approach are real — only the client name is hidden. For prospects who want a reference call, we set up direct introductions with our clients' permission.

/telecomTelecommunications — Call center automation · 2,500 employees · 8M subscribers · 10-week pilot + 6-month rollout

A voice agent that resolves 63% of first-level calls without ever reaching a human operator

Grew per-agent monthly call capacity 2.3× while raising CSAT from 4.1/5 to 4.3/5.

63%

First-level resolution rate

2.3×

Calls per operator capacity

Agent hallucination rate

770ms

Average end-to-end latency

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/e-commerceE-commerce — Support + product discovery · 180 employees · 12M MAU · 8-week pilot + 4-month rollout

A RAG assistant grounded in the live product catalog that resolves 47% of support tickets without human intervention

The same assistant produced a +18% lift in product search conversion — turning the engagement into 3× revenue uplift versus support cost savings.

47%

Tickets resolved without human handoff

+18%

Search → add-to-cart conversion

+9%

Overall basket conversion

11h → 18min

Average response time

/b2b saasB2B SaaS — Internal operations automation · 85 employees · $14M ARR · 6-week pilot + 9-month ongoing engagement

A multi-role AI agent platform that unifies customer onboarding, support triage, and invoice reconciliation

Cut the ops team's weekly workload from 11 person-weeks to 3.2; savings reinvested into ARR growth.

11 → 3.2

Weekly ops person-weeks

$420K

Avoided hiring cost (12 mo)

92%

Onboarding 'first-week value' rate

8min → 47sec

Support triage time

0 errors

Invoice/payment reconciliation errors

+2.4 pts

eNPS lift

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